As your offshore QA partner we work from our site, this will result in up-front savings
and lower total cost of ownership. If needed our engineer/s is stationed
at the client's place for duration of time to interface with the client and coordinates
with our backend team performing all the testing activities at our site. As an integral
part of your software development and testing efforts, we take complete ownership of
your testing engagements by bringing in not just technical experts but managerial
talent as well.
Customers who look to begin a phased approach to off shoring or due to the
duration and nature of some engagements - IP issues- prefer work to be
done completely onsite at the client's premises. Our engineers will test the
application at the client's site under the guidance of the client Project Manager.
At the same time, they will also report to our office in Bangalore, India on a weekly basis.
Our onsite project teams work either as an integrated project team or as a self-managed team.
Our approach is very customer centric with emphasis on effective
communication for project success. We provide a single point contact for our
customer throughout the duration of the assignment. This contact person works
closely with all the stakeholders of project to ensure
customer expectation is met.
We have a well proven, well-documented processes in place to address
preliminary information gathering - covers all aspects of customers' business
practices, application environment, processes and system, product understanding -
issue management, risk management, and status reporting.
Our knowledge transfer, retention, and enhancement from our customer is very structured with
shortest turnaround time. This can take any or all forms like product walkthrough,
product demo, formal briefing, reading technical manual / requirement
specifications / user manuals / product design documents, test cases.
Internal knowledge transfer happens through formal sessions where the
senior members of the team impart knowledge on the customer's business,
product, their IT infrastructure, existing procedures and essential areas of
improvement. On need basis there are also formal-training sessions conducted
by the customer's representative.
A senior management staff closely tracks the progress to ensure adherence to quality.
Our internal escalation process ensures that issues are handled smoothly and resolved immediately.
At the end of a typical multi-pass testing cycle,
a detailed summary reports is generated. This outlines the scope of the tests,
tests performed, effort/time spent, defects discovered, open defects and
finally an objective analysis of the quality risk arising due to open defects
(if any).
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