5. You do not know our product. How can you test the product better or even as good as our in-house testing team?
Ans. We have a well-defined process for knowledge acquisition and knowledge transfer that helps our qualified testing teams interact with the customer at regular intervals. A formal training session by in-house subject matter experts (SMEs) and/or industry experts' helps our team gain in-depth knowledge of the application under test. There can also be remote product training sessions by the client in case of any gaps in understanding the finer aspects of the product. Our testing team is a mix of Testing engineers, SME experts in banking, finance & insurance, retail, manufacturing. Further, we believe there is science and engineering to testing, and STEM which is the embodiment of this, is a collection of techniques, tools, process and metrics, enables us to guarantee clean software.

6. How can you ensure that our IP is protected?
Ans. We respect our customers IP and other confidential information. As a practice, we sign an NDA with all our employees. Our stringent security policy helps to maintain greater levels of physical and information security. Our password policy enforces the users to create passwords with special characters and we block the user after predefined number of unsuccessful attempts to log on to the intranet/internet. We enforce the users to change passwords at periodic intervals. The size of the mailbox of our employees is restricted. Our test labs are on a separate network to shield from viruses from the Internet. .


7. We do not want to invest on the new hardware yet improve the performance of our application. How can you help?
Ans. Adding new hardware is often not the solution to improve the performance of your application. We stress the application to identify bottlenecks at code level, database level, even at SQL query level. We monitor multiple parameters at client side and server side (app server, web server and database server) of the application to identify these bottlenecks. From our Root cause analysis, we find the underlying cause of the problem and provide cost effective recommendations. In 99% of our engagements, we have helped our clients improve performance and stability without additional investments in hardware.


8. We want you to test only select modules of our application. How will you cover all the scenarios for testing at the same time avoid duplication?
Ans. First, we get clarity on the scope of the testing. We understand and document the dependencies and integration points of different modules of the application. Secondly, we prepare the necessary test cases that touch all possible business scenarios. Thirdly, the client will ratify the test plans / cases before we start testing the application.


9. How will you ensure that you have maximum test coverage?
Ans. STAG believes that there exists a "Science and Engineering of testing". We call it STEM. STEM helps us to detect defects at different stages, i.e. different levels of testing detect different types of defects. The impact of the defect increases at every level, hence STEM ensures that defect escapes are minimal.